This article provides basic work instructions for the Issue Management module in Relatics 5, including how to create and track issues, link them to relevant subjects, and retrieve and manage associated elements such as status, priority, deadlines, and responsible persons.
Introduction
In this module, you can manage all project-related issues. Issues can arise unexpectedly during project execution and often require quick analysis and resolution. Relatics enables you to document each issue in a structured way—capturing its cause, effect, related subjects, and the chosen resolution—ensuring clarity and control throughout the process.
Objective
The goal is to ensure full traceability and understanding of all issues that impact the project. In many cases, issues are discussed ad hoc and not formally documented, which makes it difficult to track recurring problems, assess their impact, or evaluate how they were resolved. Without clear documentation, valuable insights and lessons may be lost.
Solution
Relatics supports a consistent issue management process—if used effectively. By registering issues in this module, describing their cause and effect, linking them to relevant topics, and documenting the outcomes, you create a transparent and searchable issue history. This helps teams to learn from past problems, reduce repetition, and strengthen project resilience.
Need help getting started?
In addition to this article, we’re happy to offer further support in using the Issue Management module. We can also provide a Relatics training tailored to your project or team. Simply leave your phone number in the ‘Get in Touch’ form below, and we’ll contact you shortly.
